OlwaysPassenger app · org.ryd24.passenger
Privacy Policy
This policy explains how Olways, operated by Ryd24 Pvt Ltd, collects, uses, shares, protects, retains, and deletes information when you use the Olways passenger application and related ride services.
1. Information we collect
- Account and contact data: phone number, name, email address, gender, profile photo, account identifier, authentication records, and preferences you provide.
- OTP verification message: on Android, when you approve the system's one-time SMS consent prompt, the app reads that single verification message to extract the six-digit code. Olways does not retain the full SMS message.
- Location and trip data: precise or approximate location, pickup and destination, route, distance, estimated and actual fare, ride status, timestamps, OTP confirmation, cancellations, ratings, trip history, and live trip progress.
- Safety and support data: selected emergency-contact details, safety events, complaints, chat or support messages, screenshots, call or contact actions, and information you submit to investigate an incident. We do not intend to upload your entire address book.
- Payment data: payment method, transaction or order identifiers, payment status, refunds, adjustments, and payment-provider responses. Olways does not store full card numbers, PINs, or UPI credentials.
- Device and technical data: device model, operating system, app version, language, IP address, Firebase identifiers, notification token, diagnostics, crash information, security signals, and app interaction records.
- Voice features: microphone input used when you choose voice destination or booking features. Speech may be processed by the device or speech-recognition provider; Olways does not intentionally retain raw microphone recordings after transcription.
2. How we use information
- Create and secure your account, verify your phone number, and maintain your profile.
- Find pickup and destination locations, calculate fares and ETAs, match a driver, provide navigation, track active rides, and keep trip records.
- Process payments, refunds, promotions, and payment reconciliation.
- Provide ride updates, notifications, support, emergency assistance, and dispute resolution.
- Prevent fraud, account abuse, unsafe conduct, duplicate bookings, payment misuse, and manipulation of location or trip status.
- Maintain, troubleshoot, analyse, and improve service reliability and user experience.
- Comply with legal obligations and respond to valid requests from authorities, courts, regulators, emergency responders, insurers, or payment networks.
3. Location, contacts, and device permissions
Location is used to set pickup, suggest nearby places, estimate fares and arrival times, show the assigned driver, track an active ride, and support safety review. You may enter locations manually, but some booking and live-tracking functions may be less accurate when location access is disabled.
Contacts access is used only when you choose a safety or sharing feature that lets you select a person. Microphone access supports voice commands. Notifications provide OTP, booking, driver, trip, safety, and support updates. You can change permissions in Android settings, although disabling a permission may limit the related feature.
4. When we share information
- Assigned drivers: necessary ride information such as passenger name, pickup, destination, ride status, contact options, and OTP workflow.
- Service providers: Google Firebase, Google Maps Platform, payment processors such as Razorpay, notification, hosting, storage, analytics, verification, and customer-support providers acting for operational purposes.
- Safety and legal recipients: emergency responders, insurers, professional advisers, regulators, courts, law enforcement, or other parties when reasonably necessary for safety, fraud prevention, legal compliance, or claims.
- Business changes: a successor or prospective successor involved in a merger, acquisition, financing, reorganisation, or transfer, subject to appropriate confidentiality and legal safeguards.
Olways does not sell or rent personal information for monetary consideration.
5. Retention and security
We retain information while your account is active and for as long as reasonably needed to provide rides, maintain safety records, resolve disputes, prevent fraud, reconcile payments, meet tax or accounting duties, and comply with law. Retention periods vary by record type. When information is no longer required, we delete, anonymise, or securely archive it.
We use encrypted network connections, authentication, access controls, Firebase security rules, restricted administrative access, logging, and other reasonable safeguards. No internet or storage system can guarantee absolute security.
6. Access, correction, and account deletion
You may update available profile information and permissions in the app. To request access, correction, account deletion, or deletion of associated passenger data, email us using the button below from the phone number or email linked to your account.
- Use the subject Passenger account deletion request.
- Include your registered phone number and enough information for us to verify account ownership. Do not send an OTP, password, card number, or UPI PIN.
- We will verify the request and delete or anonymise account data that is not required for fraud prevention, safety, payment reconciliation, legal claims, tax, accounting, or regulatory compliance.
7. Children, international processing, and changes
The passenger app is not intended for children to create independent accounts where prohibited by law. If you believe a child provided personal information without appropriate authority, contact us.
Our providers may process information in India or other countries where they operate. We take reasonable steps to use providers and safeguards appropriate to the information and applicable law.
We may update this policy when our services, providers, or legal obligations change. Material changes will be communicated through the app, website, or another appropriate channel, and the date above will be revised.
8. Contact us
For privacy questions, complaints, or rights requests, contact Olways at support@ryd24.org. Include "Privacy" in the subject so the request can be routed correctly.