Account deletion Privacy policy

Account & data deletion

We’re sorry to see you go.

This page explains how users of Olways Passenger and Ryd24 Driver, operated by Ryd24 Pvt Ltd, can permanently delete their account and associated personal data.

Delete in the app Request online

Fastest method

Delete your account inside the app

This is the quickest option when you can still sign in to the app.

  1. 01

    Open Profile

    Sign in to Olways or Ryd24 Driver, then tap Profile in the bottom navigation bar.

  2. 02

    Open Settings and choose Delete Account

    From the Profile screen, open Settings, tap Delete Account, select a reason, add optional feedback, and tap Continue.

  3. 03

    Verify your identity

    Enter the six-digit OTP sent to your registered mobile number. Never share this code with anyone.

  4. 04

    Confirm permanent deletion

    Review the final warning and tap Permanently Delete. The app signs you out when deletion is complete.

Can’t access the app?

Request deletion online

Verify the registered mobile number with OTP, then permanently delete the selected Passenger or Driver account.

Mobile OTP verification only. We send the OTP only to the mobile number already registered on the selected account. Never share that OTP, a password, card number, UPI PIN, or identity document.

What happens to your data

Deleted data and limited retention

Deletion removes your active account. A small set of records may be retained only for the purposes and periods below.

Deleted

  • The selected passenger or driver profile; the shared Firebase Authentication identity is also deleted when no other active account role uses it
  • Name, contact details, preferences, saved addresses, and notification tokens
  • Active passenger or driver location records and live-sharing data
  • Uploaded profile files and driver documents stored for the account
  • Account-linked support records and pending verification records, where not legally required

Deleted or anonymised

  • Ride records are stripped of direct profile identifiers and retained in anonymised form where needed for records and service integrity.
  • The deletion reason may be kept as de-identified analytics so the service can improve.
  • A one-way hashed deletion marker is kept only until the same phone number completes a fresh registration, so a deleted account is never silently restored.

Records we may keep for a limited period

Payments, transactions, tax and accounting Up to 8 years from the relevant transaction or financial year.
Safety, fraud, disputes and legal claims Up to 7 years after the matter is closed.
Verified support requests Processed as soon as reasonably possible and ordinarily within 30 days.

A record may be kept longer only when required by applicable law, a regulator, a court, an active investigation, or a legal hold. Access is restricted, and retained records are deleted or anonymised when the retention need ends.

After deletion

Your old account will not be restored

You may receive a confirmation at your registered email address. If you return later with the same phone number, the service will treat you as a new customer and ask you to complete registration again.

Last updated: July 15, 2026